One of the hallmarks of Colonial Life is its commitment to making claims simple, fast, and transparent. Whether it’s an accident, illness, or disability claim, the process is designed to minimize stress during already difficult times.
Filing a Claim
Employees can file claims online, through the mobile app, or by phone. The step-by-step submission process ensures that no essential details are missed, helping to expedite review and payment.
Required Information
When filing, claimants typically provide:
- Basic personal information
- Policy number
- Description of the incident or condition
- Supporting medical or employer documentation
Tracking and Payment
Once submitted, Colonial Life provides real-time updates so employees can track their claim status easily. Payments are processed quickly, often within days, thanks to automated systems that reduce manual delays.
Customer Support
The company’s support teams are available to answer questions and guide employees through each phase of the claim — ensuring accuracy, clarity, and empathy.
Confidence in Every Step
Filing a claim shouldn’t be complicated, and Colonial Life delivers on that promise. Through streamlined processes and compassionate service, employees receive the help they need exactly when they need it.